We're here to help your colony.
Questions, bugs, purchase trouble, or a lost save? Tell us what happened and we'll help you work through it.
Contact support
Email [email protected]. Please include your device model, iOS or Android version, game version, and a short description of the issue. A screenshot helps when a screen looks wrong.
Please do not send passwords, payment card details, or your Apple Account credentials.
Purchases and restoring looks
On iPhone or iPad, open the in-game Store and choose Restore purchases for previously bought themes and frame colorways. Amber packs are consumable and are not restored by Apple's restore feature. If an Amber purchase is missing, contact us with the approximate purchase time and the Apple receipt or order ID. Please do not send full payment details.
Saving your colony
Your colony saves on your device. On iPhone and iPad, the optional iCloud save setting can sync your colony when you are signed into iCloud. Check the game's Settings and your device's iCloud sign-in before replacing or resetting a device. If the game offers a newer iCloud colony, read the date and progress shown before choosing which save to use.
Privacy
Read the My Cozy Ant Idler privacy policy for details about local saves, optional iCloud, purchases, and support email.